Remuneration: £10,506 per annum, plus potential uplift for specific committee ‘Chair’ responsibilities
Time requirements: Equivalent to at least 1 day a month, with some flexibility
Are you a values led individual with strategic expertise and insight gained within the private property sector?
The Property Ombudsman (TPO) provides an impartial and independent Ombudsman service, helping to resolve disputes between consumers and property professionals. We provide an Ombudsman service in the property professional sector and as a not-for-profit organisation, we have been providing this service since 1990.
We are on a journey of transformation, which has seen us make incredible strides in the last 18 months, both in terms of our service to our consumers and member businesses, as well as building our relationships with our key external stakeholders.
We are a small, highly focussed, influential, and friendly organisation and this is an exciting time to join us, with a real opportunity to support our organisation through the next stage of our evolution.
We have a key and exciting opportunity for a Non-Executive Director (NED) to join our Board.
Our Board is made up of Members from a range of backgrounds, with both Independent Members, including those with a consumer focus, as well as Industry members. The role we are looking to fill currently is for an Industry member.
Our Non-Executive Directors are appointed to provide strategic, independent, and constructive challenge to enable the Board and TPO to achieve its aims and responsibilities. As one of our NEDs, you will provide strategic insight as well as expert advice and oversight, based on your knowledge and experience. Ideally this will have been gained in a property agency environment, where you have demonstrated an ethos of customer centricity and expertise in enabling organisational growth.
Industry NED role
For this role we are looking for someone with strong experience of, and excellent insight into, the private property sector with a particular emphasis on the agency market.
Someone not only with expert knowledge of the property agency sector, and the challenges that will face the sector over the coming years, but who can see those challenges through the lens of an independent Ombudsman/ADR (Alternative Dispute Resolution) organisation.
Alongside this experience we are searching for an exceptional values-led individual, with a strong commercial mindset and a track record of helping organisations develop key strategic partnerships to aid growth.
The role of a Board Member at TPO
* As a member of our Board, you will be expected to:
* Ensure the independence of The Property Ombudsman
* Oversee the development of our organisational strategic direction and objectives, considering external environmental factors that could impact on the achievement of those objectives.
* Provide constructive challenge to the CEO, Chief Ombudsman and the Executive team as they seek to deliver TPO’s strategic objectives.
* Contribute to the governance of TPO by ensuring that the organisation is sufficiently funded and well run to deliver the Ombudsman service through independent oversight of operational effectiveness, risk management and financial efficiency. Ensuring that high standards of corporate governance are observed at all times.
* Act as an ambassador of TPO at all times to raise awareness of the Scheme amongst stakeholders, industry, and consumers. Developing and maintaining high-level relations with TPO’s key stakeholders, including those influencing the shape of the property redress landscape to drive forward the organisation’s strategic objectives.
Main duties of our NEDs:
• To attend quarterly Board meetings and meetings of the committees and forums as appropriate.
• To always represent TPO’s interests in the wider external landscape.
• To sit on at least one of our committees or forums; Finance Performance and Compliance Committee, People Committee or our Industry and/or Consumer Forum.
• To make decisions in the best interests of the Scheme in conjunction with, and based on recommendations from the CEO, Chief Ombudsman and the Executive team.
• To consider and approve the TPO annual financial budget.
• To ensure appropriate governance and internal controls are in place to minimise risks to the operation of the Scheme and support the achievement of its strategic objectives.
As a successful NED you are likely to have some of the following:
• Experience of operating in or exposure to a political environment with experience in an industry which can draw strong parallels with TPO. e.g., Property,, ADR, or Redress related organisations.
• Experience of operating at Board level, or at a relevant strategic level, or equivalent in the public or private sector (or both). With experience of financial oversight, corporate governance, and management of risk.
• Experience of providing strategic and commercial insight in whatever roles you have undertaken.
• Experience as a leader with proven success leading within organisations that have driven high-performing, commercial and consumer-focused cultures.
• The ability to build strong relationships at all levels and be able to comfortably engage with ministers, officials, and industry sector stakeholders as a TPO ambassador.
• The ability to think logically and objectively to identify key issues/implications, make balanced judgments and effective decisions.
• Effective communication skills, with the ability to offer challenge in a constructive, straightforward, and open manner on a range of issues necessary to achieve our aims and be able to connect with people effectively at all levels.
• Solid commitment to high ethical standards of integrity and honesty and an understanding of the value and importance of the role TPO plays in the sector.
• Experience of working in organisations that have demonstrated commitment to building inclusive and diverse workforces and a strong appetite to support TPO in the delivery of our objectives in this area.
• The ability to drive innovation and transformation and experience of guiding or leading organisations through change programmes.
• Experience of multi-site dispersed, or remote working organisations would be welcomed.
We are committed to appointing on merit with independent assessments, openness, and transparency of process. We are also committed to providing equal opportunities for all. We welcome applicants from all backgrounds and communities and those that are currently under-represented on our Board.
To apply, please email your CV, together with a covering letter, stating which role you wish to be considered for, to recruitment@tpos.co.uk. Should you have difficulty in responding electronically, please call Ian Bassett, People Director on 07970 003683 to discuss alternative application arrangements.
Please also nominate two referees who may be contacted if you are shortlisted for interview. A conflict-of-interest form will be sent out to all candidates on receipt of their application.
Closing date for applications: 26 June 2026
Panel Interviews: To take place mid-August 2026