RESPONSIBILITIES
1. Greeting guests and creating a welcoming and memorable arrival/departure experience.
2. Recommending places in the community for our wonderful guests to experience.
3. Dealing with guest enquiries, booking taxis, and arranging bike rentals.
4. Support with checking guests in/out (when required).
5. Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
6. Checking daily arrivals lists for VIPs, as well as preparing and delivering in-room amenities.
7. Maintaining the front desk by keeping it clean and tidy.
8. Assisting guests with their luggage and anticipating any requests they might have.
9. Receive/store mail and messages for the hotel and guests.
10. Taking part in the Front of House upselling initiatives.
11. Being fully knowledgeable of the hotel facilities, daily events, and all fire and emergency procedures.
12. Assisting fellow Team Members both within and outside your normal department where possible to ensure operational and guest service requirements are achieved at all times.
13. Recording any maintenance issues onto our Alice App and communicating across other departments.
14. Other duties can be assigned within the scope of the role.
WHAT WE ARE LOOKING FOR FROM YOU
15. A full driving license is required (over the age of 21 - for insurance reasons)
16. Knowledge of PMS (desirable)
17. customer service experience
18. A positive attitude and someone who makes our guests smile
19. A great team player who works well with others
20. Ability to communicate in English, verbally and in writing
21. Basic computer skills
22. Ability to work shifts, weekends, and bank holidays
THE PERKS
23. Company Discount on rooms plus free night stays each year via Hilton Honors
24. Generous recommend a friend scheme
25. Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
26. Access to a 24/7 Employee Assistance Program
27. Discounts on the hotel food & beverage
28. Recognition incentives
29. Team Member Events
30. Complimentary meal on duty in the Team Member canteen
31. Parking for mopeds, scooters and bicycles