Recruitment Business Partner (Maternity Cover)
Company: Northern Powergrid
Recruitment Partner: Pertemps
Location: Sunderland (Office Based)
Contract Type: Fixed Term/temporary (Maternity Cover)
Hours: 37 hours per week, Monday to Friday
About the Role
Pertemps are proud to be supporting Northern Powergrid in the recruitment of a Recruitment Business Partner on a fixed‑term maternity cover contract.
This is a key role supporting recruitment and workforce planning within Contact Centre operations, ensuring high‑quality talent is attracted, assessed, and onboarded to meet business demand.
The successful candidate will work closely with internal stakeholders and external partners to deliver an effective recruitment and training pipeline, helping maintain excellent customer service standards.
Key Responsibilities
* Recruitment & Workforce Planning
* Manage end-to-end high-volume recruitment campaigns for Contact Centre roles.
* Coordinate recruitment activity to meet operational workforce demands.
* Support hiring managers with workforce planning and recruitment timelines.
* Ensure an excellent candidate experience throughout the recruitment journey.
* Build strong working relationships with managers and key stakeholders across the business.
* Provide regular updates on recruitment progress, market insights, and hiring challenges.
* Collaborate with internal teams including HR, Operations, and Learning & Development.
* Organise, schedule, and manage assessment centres for Contact Centre candidates.
* Coordinate interview panels, candidate communications, and venue logistics.
* Ensure a professional, fair, and efficient selection process.
* Review outcomes and recommend process improvements.
* Manage the working relationship with Beacon of Light Foundation to support candidate training and development initiatives.
* Coordinate training opportunities that prepare candidates for employment.
* Promote community engagement and employability pathways through partnership programmes.
* Maintain accurate recruitment records and candidate data.
* Produce regular recruitment and activity reports.
* Ensure compliance with internal policies and employment legislation.
About You
* Previous experience in recruitment, HR, or business partnering roles
* Experience managing high‑volume recruitment campaigns
* Strong stakeholder management and relationship-building skills
* Experience organising assessment centres or recruitment events
* Excellent organisational and planning skillsStrong communication skills, both written and verbal
* Ability to manage multiple priorities in a fast‑paced environment
* Good working knowledge of Microsoft Office systems
Desirable Skills
* Experience working within customer service or Contact Centre environments
* Knowledge of training, employability, or community partnership programmes
* Experience with applicant tracking systems
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