Waitrose Newbury Full TimePermanentPay: £14.05Unpaid Breaks Main Duties To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for: -To protect customers and colleagues from physical and verbal abuse -To deter violence and public order offences -To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions -To deter till snatchers, trolley push outs and other bulk thefts -To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed -Dealing with any difficult situations that arise in a safe and professional manner -To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards -Monitoring the store CCTV where appropriate -Complete retrospective CCTV reviews focusing on shrinkage -To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid. -To understand and always implement the ‘Ways of Working' -Liaise with the store management teams giving clear and concise feedback -Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store -Completing reports by recording observations, information, occurrences and surveillance activities using SMART -Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses -To report all incidents fully by the end of the shift using the SMART system -To wear and activate BWCCTV in accordance with company procedures -Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies. What we are looking for -Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates) -A full five year check-able employment / education history -Experience of delivering Customer Service -Excellent communication skills are required both written and verbal -Adaptable communication style to meet the needs of different people groups -Ability to work in a fast moving services business -Capability in the use of technology -Good attention to detail -High level of enthusiasm and passion -Previous experience in a similar role is desirable but not essential -Public Space Surveillance SIA licence is desirable but not essential