McBride Sport is proud to be supporting a leading contract catering and hospitality business in the search for an accomplished Operations Manager to oversee a high-profile university campus operation in Southwest London. This is a flagship site within the education portfolio, combining 11 vibrant retail outlets, extensive hospitality and conferencing facilities, and a year-round programme of student and corporate events.
The successful candidate will lead a management team of six, driving service excellence, commercial performance, and a culture of innovation across the campus. This is a dynamic, all-year-round operation — serving a bustling student community during term time, then transforming into a major conference and events venue over the summer. The role calls for a proactive, hands-on leader who thrives in a fast-paced, customer-centric environment.
Key responsibilities include:
• Oversee multi-site hospitality, retail, and event operations across a large campus.
• Lead, motivate and develop a dedicated management and operational team.
• Drive financial performance and operational standards, ensuring quality, compliance, and efficiency.
• Foster strong relationships with university stakeholders and clients to deliver exceptional experiences.
• Champion innovation, sustainability, and wellbeing initiatives.
We’re seeking an experienced hospitality professional with a proven track record in multi-site or contract catering management, ideally within education, leisure, or large-scale event environments. You’ll bring energy, creativity, and commercial acumen, with a genuine passion for customer service excellence and team development.