Working Part Time : 36 hours per week
We are looking for a highly motivated individual to provide comprehensive reception service to the Countess of Chester Hospital, as directed by the Assistant Service Manager.
The successful candidate must be able to work using their own initiative, and also as part of a busy team. This position is based in the Jubilee Day Surgery Centre (JDSC) and is primarily a Monday to Friday job with the some flexibility required as part of the working rota.
Uphold excellent standards in customer service, dealing with patient queries associated with the service.
To be responsible for booking patients into pre-assessment clinics and admitting patients to JDSC Theatres whilst ensuring that all demographic information held on the hospital computer system and in the patients' casenotes are correct.
To input all attendances, outcomes and procedures onto the Meditech computer system.
Respond to all enquiries telephone/visitors in a positive, tactful and helpful manner giving advice where necessary.
To ensure administrative duties are carried out on a daily basis.
Respond to all enquiries either on telephone or face-to-face in a positive, tactful and helpful manner giving advice where necessary.
To ensure that notes are prepared for readily available for all planned attendances.
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
The Countess of Chester Hospital: providing 438 general and acute beds
Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 5916 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.