Neighbourhood Officer
Salary - £33,233 - 37 hours
Temporary Position
Location - Liverpool
As a Neighbourhood Officer, you will play a vital role in providing a broad range of housing management services, focusing on all aspects of the tenant and landlord relationship.
You will be responsible for managing your designated area of housing stock, ensuring effective tenancy management. Acting as a representative, you will build strong relationships with other teams, external agencies, and residents to maintain clean, safe, and well-managed neighbourhoods. Your duties will include delivering estate inspections, identifying areas for improvement, and addressing any tenancy breaches.
You will also be accountable for meeting key performance targets and ensuring the delivery of services aligned with corporate objectives.
Manage property and tenancy matters, providing advice on tenancy and estate management.
Address issues such as abandoned properties, tenancy fraud, and access failures.
Conduct visits including viewings, audits, inspections, and evictions.
Monitor neighbourhood data and allocate resources to high-risk areas.
Ensure legal, regulatory, and insurance compliance for your portfolio.
Manage a case load to promote tenancy sustainment and independent living.
Ensure compliance with tenancy conditions and take appropriate action for breaches.
Manage ASB cases and escalate when necessary, following company standards.
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