Principal Accountabilities
* Maintain strong relationships with customers and advise areas for improvement and technical solutions
* Costing and pricing of jobs to customers, ensuring PO is in place, liaising with workshop regarding job planning and progress, manage ongoing job costs against the Norms.
* Engage and communicate with support functions i.e. Stores, Procurement, machine shop and other departments when required
* Ensure every job is completed to a high standard, obtaining regular feedback from customers to identify areas for improvement
* Communicate effectively with all levels of the business to ensure successful completion of jobs
* Manage the approval of variations and change orders in a timely manner
* Line management of Valve Technicians, including approving of working hours, demonstrating task instructions, measuring performance.
* Champion and drive technician adherence to safety and quality compliance paperwork and documentation
* Commitment to 'safety at all times'
Skills And Knowledge Required
* Technical knowledge and expertise Control valves and Instruments, including diagnostics
* Full UK Driving License – this role does involve travelling to customer sites
* Awareness of and willingness to work towards Health and Safety and Q.A Standards
* Supervisory and leadership experience
* Excellent communication skills
* Computer literacy
* Ability to work in a fast paced, changing environment and meet deadlines
* Trouble shooting and ability to solve technical problems.
Working Conditions
* Flexible to support other Team or customer locations when required
* Attend customer sites in sometimes difficult and arduous conditions
* Flexible to various working hours and TAR events to meet business demands
* Provide Management team with ideas to improve facility and operating workflows
Systems And Equipment Used
* Specialist equipment within the technicians competence and training
* Laptop/Computer
* Use of Valve Management databases
* Computer packages – Email, Excel, Word,
* Mobile phone (including call out for emergency