As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES
* Live Our Vision, Values and Beliefs every day
* Represent the RH brand through polished communication, personal appearance and professionalism
* Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
* Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
* Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
* Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
* Qualify and educate potential design customers on services offered by RH Interior Design
OUR REQUIREMENTS
* 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
* Poise and confidence to interact with high-end customers while maintaining confidentiality
* Fluency in German, written and verbal
* People and relationship-driven
* Driven to deliver first-class service and exceed customer expectations
* Ability to recognize and respond to multiple priorities
* Exceptional analytical, problem-solving and decision-making skills
* Strategic, highly organized and results-oriented
* Excellent verbal and written communication skills
* Commitment to Quality with exceptional attention to detail
* Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
* Willingness to work a flexible schedule, including evenings, weekends and holidays
PHYSICAL REQUIREMENTS
* Ability to travel to the nearest gallery as needed
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