Senior Manager Fraud Control Design and Delivery Cards
UK Fraud focuses on the specific financial fraud threats the firm faces now and in the future, pioneering the techniques and technology that protect our business, customers and the communities in which we operate. Fraud harnesses intelligence, analytics, technology, investigation, information sharing and public‑private partnership to achieve this end, always seeking the most effective and efficient means.
This role will align to our Fraud Control Design & Delivery team within UK Fraud, which is responsible for managing fraud across the business and ensuring fraud controls measurements are fully optimised to prevent, detect and mitigate fraud for HSBC UK and its customers. The successful candidate will also take ownership of card fraud customer journeys and will be responsible for ensuring these are optimised to enhance the customer experience. The Fraud Control Design team is responsible for implementing solutions through change initiatives either directly within the fraud remit or by influencing and delivering the enhancement of controls outside the broader fraud function within the first line of defence-----------------------------------------
In This Role You Will
* Ensure strategies and protocols are developed, monitored and delivered through analysis of fraud patterns and implemented within our fraud detection systems and processes across all card products.
* Interpret MI and trends, identifying issues and risks and planning strategies to address fraud and risk.
* Lead with your team to ensure that controls and/or process/procedure failings that are driving fraud attacks sliders, are addressed ensuring that any required changes can be developed and implemented.
* Responsible for enhancing the card‑based customer journey using journey NPS and complaints to provide customer centric improvements, working with others across the Fraud team.
* Work closely with the operational teams to ensure that controls are appropriately designed and implemented into fraud treatment strategy.
* Support and test change initiatives, identifying and developing new or improved delivery mechanisms.
* Maintain a Card fraud‑based investment backlog for future development.
To be successful in this role you should meet the following requirements
* The role holder will ideally have proven card fraud prevention expertise at management level within an existing Fraud function.
* Detailed knowledge of HSBC UK products, policies and processes.
* Experience of working in an environment supported by Fraud Detection systems such as SAS EFM, Falcon, Biocatch, Hunter and ThreatMetrix is essential.javaScript
* Detailed understanding of digital payment journeys including 3DS, digital wallets and Click‑to‑Pay is essential.
* Knowledge of strategic delivery of controls and design methods.
* Relevant work experience in risk related first line or second line of defence.
* Experience of developing new processes and ways of working within a Fraud Strategy, Analytics, Operations or Policy function preferred.
* Experience of understanding what best‑in‑class fraud analytics/routines look like is essential.
* Experience of working across multiple fraud typologies and engaging with senior level stakeholders is essential.
Location & einstakling
This is a hybrid role based in Birmingham, Leeds or Chester. Sheffield, Edinburgh and other hub locations are available for use to meet hybrid expectations.
How to Apply
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
* Email: hsbc.recruitment@hsbc.com
* Telephone: +44 207 832 8500
We’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation or age. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role. We are committed to removing العام barriers and ensuring careers at HSBC are inclusive and accessible for everyone.
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