We are seeking an energetic and committed telephone account exec for a large customer service centre for a payment solutions & credit card provider in Burnley. The successful will be responsible for making outbound sales calls to businesses, promoting services, and building customer relationships. The role will involve business development duties including prospecting, lead generation & business conversion, all whilst managing customer accounts.
Client Details
The client we are representing is a card label solutions supplier and deals with a substantial employee base on a national scale. Renowned for their commitment to innovation and customer satisfaction, they strive to provide top-notch solutions that streamline operations and boost efficiency in the savings & card prepayment industry.
Description
Key responsibilities consist of:
1. Full process account management duties.
2. Maintain and develop new customers through appropriate sales methods.
3. Deliver a high quality of service, increasing business growth, and customer satisfaction.
4. Respond to and follow up sales enquiries using appropriate methods.
5. Log information on calls and update all customer records on our CRM system.
6. Work towards sales targets and KPIs.
7. Provide excellent customer service at all times.
8. Evaluate potential leads, identify key decision-makers within the prospect's ...