Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established manufacturing organisation based in Livingston. They are offering an excellent opportunity for an experienced Customer Service Coordinator to join their team on a permanent basis.
Key Responsibilities
Manage a portfolio of customer accounts, building and maintaining strong relationships
Process customer orders and track them through to delivery
Allocate stock accurately to customer orders
Provide customer account reports and forecasts to internal stakeholders
Collaborate with internal departments throughout the order lifecycle
Resolve issues promptly, providing effective and customer-focused solutionsBackground and Experience Required
Proven experience in a similar role such as Customer Administrator, Sales Administrator, or Account Manager
Background in a fast-paced manufacturing, supply chain, or distribution environment
Strong customer service and relationship management skills
Excellent attention to detail and high level of accuracy
Confident IT skills, including MS Word, Excel, and experience with CRM or ERP systems
Clear and professional communication skills, both written and verbal