Title: Customer Service Administrator (2-3 month contract)
Location: Chelmsford
Salary: £15.20 P/h
Days/ Hour of work: Monday - Friday 09:00 - 17:00
The company
A professional organisation based in Chelmsford are looking for a proactive and organised Customer Service Administrator to support their team on a 2-3 month contract basis. You will need to have a strong background working in customer service s and will need to be able to hit the ground running. You will need to have strong grammatical skills, high attention to detail and to be a great communicator. They are looking for someone confident, proactive, organised and engaging.
Benefits
Free on-site parking
Bright modern offices
Training provided
Learning and development scheme
Healthcare and mental health program
Generous pension scheme
Cycle to work
Employee shopping discount
Discounted gym membership
25 days holiday + bank holidays
Christmas shutdown
Buy and sell holiday
Life assurance
Duties
Deliver high-quality customer support across multiple communication channels, aiming to resolve queries at first contact.
Work within established company procedures to meet changing customer expectations, offering feedback for improvements when appropriate.
Uphold the business's policies and procedures with a consistently professional approach.
Tackle tasks with a logical and impartial mindset to support effective resolution.
Apply workflows correctly to ensure a smooth and consistent customer experience.
Identify, record, and arrange repairs accurately, escalating issues when required.
Maintain precise records of customer information to track the full customer journey.
Spot opportunities to improve processes and contribute to shared knowledge that supports quicker resolutions and reduces referrals.
Support team goals and performance metrics through active contribution.
Show empathy and understanding in customer interactions, respecting individual differences.
Stay calm and professional when dealing with high-pressure situations.
Handle complaints and dissatisfaction promptly, escalating only when necessary.
Encourage the use of business's digital services to promote self-service options.
Use available systems, tools, and expert advice to resolve queries efficiently.
Provide coaching to colleagues, carry out outbound customer engagement, and stay informed about industry developments.
Carry out any other duties relevant to the role as directed by your manager.
The ideal candidate
You'll have significant experience of working in a customer service position
You have good communication skills
You have an ability to work individually and as part of a team
You have strong attention to detail
You have a good knowledge of MS packages
You have a proactive mindsetOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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