Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Lewisham and Greenwich NHS Trust is delighted to offer two fantastic opportunities to join our dynamic Improvement Delivery Team. The Improvement Delivery Team's mission is to foster a culture of improvement-led delivery by enhancing capability in improvement, programme, and change management, while empowering teams to implement changes in their own services. The team provides expertise in these areas, delivering a trust-wide improvement training program and offering support and coaching to staff involved in transformation projects. The team also promotes engagement, monitors progress, and facilitates the spread of learning across the organization.
The postholder will play a major role in providing high quality administration and project support service to the Improvement Delivery Team. The post holder will work as part of the central team and within different project and programme teams and as such, will be required to carry out other support and secretarial tasks. The postholder will provide support for improvement programmes, efficiency projects and IT projects and assist in the implementation and delivery of actions to support the delivery of projects and programmes. The requirements of the role will vary from time to time according to need. The postholder will support the delivery of projects and complete pieces of work relating to improvement, efficiency and IT Projects.
Main duties of the job
This role is site based providing efficient administrative and project support to the Improvement Delivery Team, crucial for the success of multiple projects, programmes, and training sessions. Key tasks include collaborating with Programme and Project Managers to manage actions, maintain a central library of documentation, and ensure accurate records. You will organise and attend regular update meetings, facilitate stakeholder engagement events, and support clinical audits and performance meetings.
Responsibilities also include delivering comprehensive project support, such as administration, scheduling, and using service improvement tools. The role demands proactive management of project issues, taking initiative to resolve urgent matters, and leading specific project stages as directed. Effective communication of complex information is essential, requiring strong influencing and negotiating skills.
Additionally, you will collect and analyse project data, preparing reports to monitor progress and support decision-making processes. Mastery of tools such as MS Excel, SharePoint, Power BI and Power Automate are vital to ensure timely and successful project outcomes.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream
Detailed job description and main responsibilities
Key Result Areas & Performance
6. Provide a highly efficient and effective administrative and project support service to the Improvement Team including for projects, programmes and training sessions
7. Work with relevant Programme Managers and Project Managers to manage and deliver key actions and tasks to keep projects on track.
8. Maintain a central library of project and programme documentation and to maintainaccurate records and files on the improvement and transformation portfolio and associated workstreams.
9. Be responsible for organising and attending regular project and programme update meetings.
10. Support the facilitation and organisation of key stakeholder engagement events, workshops, clinical audits and performance meetings.
11. Be responsible for providing and coordinating a comprehensive support service to projects, including general administration, project scheduling and basic facilitation using agreed service improvement tools and techniques.
12. Utilise significant personal initiative to deal with project issues on behalf of the project team and process matters arising on a daily basis, taking appropriate action to ensure urgent issues are dealt with appropriately.
13. Lead on agreed aspects or stages of a project as directed and supported by senior team members.
14. Communicate complex information clearly and effectively within the project team and others using a range of influencing and negotiating skills, receiving, handling and forwarding as necessary incoming and outgoing correspondence.
15. Collect and produce statistical, project and other information on an ad-hoc and regular basis and prepare reports for circulation within the team and the wider organisation.
16. Monitor progress of projects and set-up scheduling processes for project plans using MS Excel.
17. To create new reporting tools and databases using tools such as MS Excel, SharePoint, Power BI and Power Automate.
18. Act as first point of contact for project enquiries, including telephone and post enquiries, taking and passing on messages, drawing these to the attention of the relevant persons promptly
Person specification
Essential criteria
19. Educated to degree level or equivalent experience
Experience
Essential criteria
20. Previous healthcare experience or transferable environment
21. Significant experience in an admin and project support role
Desirable criteria
22. Project management experience
23. Improvement experience
24. Designing reporting tools
Knowledge and Skills
Essential criteria
25. Excellent management and organisational skills
26. Good understanding of Microsoft Office Software including Excel, PowerPoint, Outlook and Word.
27. Ability to work under pressure
28. Ability to work autonomously and prioritise own workload
29. Ability to support and encourage candidates.
30. Highly developed Influencing and negotiating skills
31. Ability to make decisions under pressure
32. Maintain working to key deadlines
Desirable criteria
33. Advanced Excel, SharePoint, Power BI and Power Automate.
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note: Information provided during recruitment and pre‑employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.
Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.