LMS Administration Support the day-to-day operation of the LMS, including course setup, portal configuration, content uploads, and troubleshooting user issues. Identify and resolve LMS system issues or escalate as necessary. Support with maintaining an organised library of course materials, resources, and question pools. Digital Learning Support Assist in the development and maintenance of digital course materials, including slides, interactive PDFs, and videos.
Support the design of visually appealing PowerPoint presentations that align with Academy guidelines. Perform regular quality checks to ensure digital content is accurate, functional, and accessible. Test new technologies, including eLearning, video, and graphic design tools. Provide support with formatting across Microsoft Word, Excel, PowerPoint.
Post-Course Learning Support Send weekly and monthly post-course communications to participants. Collaborate with trainers to review and update course content. Assist with sending marketing emails and attending expos and events. Virtual Producer Support Provide technical assistance with audio, connection settings, and general IT setup during virtual sessions.
Facilitate virtual interactions, including breakout rooms, whiteboards, polls, role play, and Q&A. Communicate with participants before, during, and after virtual sessions. Additional Responsibilities Act as the teams system expert for the LMS and other related systems. Ensure statutory, regulatory, and contractual requirements are met in training programs.
Coordinate mandatory training modules and changes to the training matrix. Assist in sourcing internal and external training providers and developing bespoke training packages. Review external training courses to ensure quality standards and alignment with internal needs. Regularly assess completed training sessions and make recommendations for improvements.
Attend and actively engage in academy-related meetings such as the Learning and Development Forum, academy team meetings, and project meetings. Coordinate organisational training needs analysis.