Are you an experienced Customer Support Exec with experience in manufacturing/engineering? Our client are a leading aerospace business with a focus on innovation, performance and integrity. They are Europe's leading independent overhaul and repair facility for more than 60 years. The company has a solid reputation in the aerospace industry for providing a broad range of services to international and regional airlines, helicopter operators and airframe manufacturers.
Customer Support Executive
Ramsgate
Permanent
25 days holiday, plus bank holidays 9% pension, life assurance
Global aerospace business
Main Duties/Responsibilities
Build and maintain strong customer relationships with assigned customer accounts.
Resolve customer queries as they arise including account queries and warranties.
Maintain the Forward Load for dedicated customer accounts, scheduling orders as required, quoting units and liaising with the Commercial Manager to highlight any prioritisation issues which need to be resolved with the wider Ramsgate Customer Support Team.
Facilitate the resolution of Technical Issues between workshops and customers.
Provide information for queries regarding OTD score as required on a weekly basis.
Maintain Gross Margin for assigned customer accounts.
Communicate Customer Status reports for assigned accounts which require these.
Raise Work Orders for customers as required.
Scan and file Work Packs as completed.
Experience of Customer Interaction, developing and growing customer/supplier accounts through a range of different communication and media channels.
Excellent data analysis and data presentation skills.
Computer literate, proficient in excel and application of pivot tables.
Previous experience in a similar technically based role within an engineering/manufacturing industry environment (highly desirable).
Qualifications:
Minimum GCSE Maths and English or equivalent. (Essential)
Fluent command of written and spoken English. (Essential)
Fluency in an additional language (Desirable)
Competencies:
Ability to work well in multidiscipline/cross-functional teams
Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts
Strong analytical, administrative and organisation skills and excellent attention to detail
Innovative and enthusiastic
Ability to work under pressure, to tight deadlines and multi task
Strong communicator (written and verbal)
Creative and outgoing
Well organised and self motivatedDetails / Benefits
Monday – Friday
25 days holiday + bank holidays (pro rata)
Life assurance x4
Free parking
Pension – you pay in 3% the company will put in 6