Overview
Rotational Clerical Officer Band 2 - 37.5 hours - Permanent post
We are looking for an enthusiastic individual to join our Community Administration service to provide relief cover throughout Tameside and Glossop. This post will work across all localities, providing full clerical support to Health Care Professional teams based within community clinics.
The post holder will be the first point of contact for all community service users, so they must be able to deal with the general public and have a positive approach to customer care. Administration experience is essential as you will undertake a full range of clerical tasks.
Community clinics currently operate between 8.00am and 8.00pm, Monday to Saturday. As a Rotational Clerical Officer, you will cover clinic sites based on service requirements. The footprint ranges from Glossop to Hyde to Ashton to Denton & Droylsden; therefore, being a car driver is essential.
Details: This role will be working within the Community Administration service for Tameside and Glossop Integrated Care Organisation. The Community Administration service covers 14 sites across the Tameside & Glossop boroughs, providing community services to local patients.
Main duties of the job
To provide a welcoming and professional first impression for patients/Health Care Professionals on arrival at community clinic reception desks, whether front-facing or via telephone, ensuring an excellent customer service experience.
The post holder will be the first point of contact for all community service users and must be able to deal professionally with a range of enquiries in person, by phone or by email in an efficient, polite and courteous manner.
To provide full clerical support to Health Care Professional teams based in community settings.
Within localities, you will work as part of a team and also without direct supervision to ensure the smooth running of the clinics, providing administrative cover across all locality sites.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide services both within the hospital and across our community for adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with health & care partners.
We have a clear set of values and behaviours we expect all staff to demonstrate: Compassion, Accountability, Respect, Excellence.
We are committed to a diverse workforce and actively encourage applications irrespective of race, age, disability, sex, gender identity or expression, sexual orientation, religion or belief, marriage and civil partnership, or pregnancy or maternity. We particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+, and Disabled people.
Benefits and details
Benefits include flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, and access to wellbeing support.
Details
Date posted: 10 September 2025
Pay scheme: Agenda for Change
Band: Band 2
Salary: £24,465 a year Per Annum
Contract: Permanent
Working pattern: Full-time
Reference number: 245-ADM2CH-03-25-A-B
Job locations: All Community sites (Selbourne House, Hyde, SK14 1NG)
Job responsibilities and person specification
The job description provides an overview of the main tasks and responsibilities; the person specification outlines the qualifications, skills, experience and knowledge required. The full documents are attached for download.
Qualifications
* Essential: English and Maths, GCSE/CSE, level 1 or A-C or equivalent experience
* Desirable: PowerPoint skills
Knowledge
* Essential: IT skills in Microsoft Word and Excel
* Desirable: General office duties
Experience
* Essential: Knowledge of a range of secretarial procedures; reception duties, telephone and customer service skills
* Desirable: Previous experience working with the general public
Skills & Abilities
* Typing/IT skills (email, word processing, file management); knowledge of Microsoft packages
* Good communication skills
* Excellent telephony skills
* Flexibility to cope with changing needs of the job
* Eager to learn new skills
Disclosure and Barring Service (DBS) Check: This post is subject to the Rehabilitation of Offenders Act 1975 (Exceptions Order) and a DBS disclosure will be requested where appropriate.
Certificate of Sponsorship: Applications from job seekers who require skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website. Guidance on overseas criminal records checks is available from the Home Office.
Employer details
Tameside and Glossop Integrated Care NHS Foundation Trust
Address: All Community sites, Selbourne House, Hyde, SK14 1NG
Employer's website: https://www.tamesidehospital.nhs.uk/
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