SMT GB Windermere, England, United Kingdom
3 weeks ago Be among the first 25 applicants
About the Role:
We are seeking a Field Service Engineer based at our Newcastle depot. The primary focus is to deliver first-class service to both internal and external customers, actively seek revenue opportunities, and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or miscellaneous equipment
* Identify mechanical problems using technical knowledge and diagnostic equipment, providing guidance to customers
* Seek additional revenue opportunities and promote aftermarket solutions
* Work within quotations and time guides, alerting management to additional work needs
* Ensure software updates are installed as released
* Complete electronic reports, timesheets, and tablet inputs in real-time with detailed work descriptions
* Order and return parts as necessary, maintaining cleanliness and timely completion
* Work overtime and respond to call-out requests as required
* Attend relevant training courses
Requirements: Knowledge, Skills, and Experience
* Formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (e.g., NVQ 3/C&G)
* Experience in repairing and maintaining heavy construction plant, with expertise in diesel engines, transmissions, hydraulics, and electrics
* Advanced diagnostic and troubleshooting skills with a strong understanding of hydraulics, electrics, and EATS
* Effective communication skills with colleagues, management, and customers
* Cost-conscious mindset to maximize profitability
* Strong problem-solving and diagnostic abilities
* Proficiency with computer systems and Outlook
* High attention to detail and conscientiousness
* Reliability, honesty, and responsibility
* Ability to understand technical literature and systems
Desirable: Experience in Welding and Fabrication
Benefits: What We Offer You
Alongside a competitive salary, benefits include:
* 5% Employer Pension contribution
* 25 days annual leave plus Bank Holidays
* Cycle to Work Scheme
* Life Assurance (4x salary)
* Yulife Wellbeing App with discounts and vouchers
* Health and mental health support services
* Free Will writing service
* Employee Assistance Program with 24/7 Doctor access
* Healthshield Cashplan
* Family-friendly policies
* Company events
Additional Information
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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