Job Description What does the role involve? • Making group reservations using a computerised reservation system in a fast-paced environment • Answering group telephone calls, handling enquiries, booking amendments and updates • Managing administration and paperwork for Group Leaders, using task lists to prioritise workloads and meet deadlines • Building strong rapport and long-term relationships with Group Organisers • Welcoming groups on arrival at Resort and ensuring a smooth handover • Creating and developing sales leads to secure new business • Attending external exhibitions and travel shows to promote and grow Group Sales • Assisting with direct sales calls during peak demand Hours of Work Part Time, working 32 hours per week over 4/5 days, including a weekend day on a rota basis. Shift Patterns will vary between 9am – 6pm, You also get to blend office and home working seamlessly after full training.