Customer Service Administrator
£24,000 - £27,000 per annum
Ongar, Essex
Monday - Friday, 08:30am - 5:30pm
*MUST drive and have access to a vehicle*
A fantastic opportunity has arisen to join a well‑established, family‑run business in Ongar. Our award‑winning client is seeking a motivated Customer Service Administrator to join their fast‑paced team.
This role suits someone who thrives in a reactive environment, enjoys multi‑tasking, and takes pride in delivering outstanding customer service.
Responsibilities:
First point of contact for customer and engineer enquiries
* Handle queries quickly and professionally
* Create and update jobs on the CRM system
* Schedule engineers and plan daily routes
* Keep job statuses accurate and up to date
* Deliver excellent service throughout the customer journey
* Build and maintain customer relationships
* Liaise with internal departments to support workflowRequirements:
Previous customer service experience
* Experience scheduling engineers (advantageous, not essential)
* Confident using Microsoft Office (Word, Outlook, Excel)
* Strong written and verbal communication skills
* Proactive, organised, and professional approachBenefits:
Clear opportunities for career progression
* Regular employee appreciation initiatives
* 28 days holiday (including bank holidays)
* Birthday day off
* Ongoing training and development
* Ability to earn additional holiday days
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