Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £42,000
We’re partnering with a market-leading organisation in the automotive and telematics sector, currently looking for a Technical Support Advisor to join their growing team in Uxbridge.
This is a fantastic opportunity to work with cutting-edge vehicle technology in a business that prides itself on innovation, strong industry partnerships, and a genuine commitment to employee wellbeing and development.
The Role
As a Technical Support Advisor, you will provide high-quality first-line technical support to customers and partners, ensuring issues are resolved efficiently while delivering an excellent customer experience. This role is ideal for someone with a strong automotive or auto-electrical background who enjoys problem solving and working in a fast-paced, customer-focused environment.
Key Responsibilities
* Provide 1st line technical support, resolving customer queries or escalating where necessary
* Manage inbound and outbound calls and case workloads in line with SLAs
* Troubleshoot and identify root causes of installation or product-related issues
* Support third-party installers and internal stakeholders with technical queries
* Accurately log all interactions using Salesforce CRM
* Build strong relationships with customers, partners, and internal teams
* Contribute to improving customer experience and reducing complaint volumes
Experience & Skills Required
* Proven experience in auto electrical, vehicle diagnostics, or a similar technical environment
* Background in a technical support or helpdesk role
* Strong problem-solving skills with the ability to diagnose faults effectively
* Confident communication skills, both written and verbal
* Experience using CRM systems (Salesforce desirable)
* Ability to manage multiple cases and meet deadlines in a fast-paced setting
What’s on Offer
* Salary up to £42,000
* Hybrid working (3 days onsite, 2 days from home)
* A strong focus on employee wellbeing and continuous development
* Opportunity to join a recognised leader within a growing and innovative sector
Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £42,000