Job Description
About the Role
As a Technical Advisor within our Centre of Excellence (COE 6 - Amphion Controls), you will act as a key escalation point for complex technical challenges, supporting both internal teams and global customers. This role plays a critical part in ensuring continuity of expert knowledge, maintaining high‑quality remote diagnostics, and supporting the growing installed base of drilling systems.
You will work in a high‑impact, fast‑paced environment where analytical thinking, technical depth, and collaboration are essential to success.
About the Company
NOV is a leading provider of technology, equipment, and services to the global oil and gas industry. With a long history of innovation, NOV supports customers in improving efficiency, safety, and environmental performance across drilling, completion, and production operations. As part of our global network, you will collaborate with multidisciplinary teams delivering advanced engineering solutions worldwide.
What We Offer
* Opportunity to work on advanced drilling technologies and complex technical challenges
* Exposure to global projects and cross‑functional collaboration
* Structured onboarding program with dedicated buddy support
* Access to internal training and knowledge‑sharing platforms
* Possibility for internal mobility across a global organization
* Collaborative and supportive team environment focused on continuous improvement
Key Responsibilities
* Provide advanced technical support and act as escalation point for complex issues related to Amphion control systems
* Perform in‑depth technical analysis, troubleshooting, and root cause investigations
* Support global technical teams and customers with remote diagnostics and issue resolution
* Analyze product performance trends and contribute to continuous improvement initiatives
* Collaborate with engineering teams on design improvements and reliability enhancements
* Prepare technical reports, recommendations, and documentation
* Support training and competency development of technical teams
* Contribute to product feedback loops and performance evaluations
* Coordinate with internal and external stakeholders to resolve critical issues
* Participate in customer meetings and provide expert technical guidance
* Ensure compliance with company standards, quality systems, and HSE policies
Essential Qualifications
* Technical diploma or equivalent experience in electrical engineering or related field
* Proven experience in technical support, field service, field engineering, or similar roles
* Strong ability to read and interpret electrical, mechanical, and technical documentation
* Proven experience in troubleshooting, technical analysis, and report writing
* Ability to handle complex, multi‑disciplinary technical challenges
* Experience working in global or cross‑functional environments
Desired Qualifications
* Experience with drilling systems (Amphion preferred, PLC knowledge acceptable)
* Familiarity with NOV systems, tools, or product lines
* Exposure to product reliability, diagnostics, or failure analysis
* Knowledge of enterprise systems (e.g., Oracle, Glovia or similar)
Soft Skills
* Strong analytical and problem‑solving mindset
* Excellent communication skills with the ability to explain complex technical topics
* Proactive and solution‑oriented approach
* Ability to prioritise and work effectively in a high‑pressure environment
* Collaborative mindset with strong stakeholder management skills
* Strong organisational and reporting capabilities
Benefits
We offer a comprehensive benefits package including:
* Private Medical Insurance
* Employee Assistance Programme (EAP)
* Pension Plan
* Income Protection
* Life Assurance
* Personal Accident Coverage
* Dental Insurance
* Healthcare Cash Plan
* Partner Life Assurance
* Critical Illness Cover
* Retail Vouchers
* Gym Membership
* Cycle to Work Scheme
* Travel Insurance
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