Overview
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Customer Service Associate
Location: Retail Grocery
Position Overview
The customer service associate will increase customer confidence and loyalty by providing accurate, fast, and friendly customer service desk and media services in accordance with company guidelines, policies, and procedures. This role will satisfactorily resolve customer concerns or escalate them to the appropriate level of management.
Primary Responsibilities & Accountabilities
1. Provide continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous, and friendly manner.
2. Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
3. Coordinate daily store cash and accounting functions in accordance with company guidelines, policies, and procedures and management instructions.
4. Maintain knowledge of front end operations and stay current on changes in policies and procedures to support department service levels and accountability.
5. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, reports are printed, and cash maintenance is performed.
6. Troubleshoot problems with front end equipment via self-help icon or by contacting the retail service help desk as needed.
7. Stock front end products; restock and use supply items efficiently to eliminate waste and maintain low supply costs.
8. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
9. Maintain confidentiality of information.
10. Handle discarded or returned merchandise appropriately.
11. Perform cashier associate duties, as necessary.
12. Perform pricing duties, as necessary.
13. Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
14. Notify management of associate theft, customer shoplifting, unauthorized markdowns, property defacement, or any illegal or policy-violating actions.
15. Perform other job-related duties as assigned.
Qualifications
Minimum
* Must be 18 years of age.
* High school diploma or equivalent.
* Ability to read, write, and speak English proficiently.
* Ability to understand and follow English instructions.
* Authorization to work in the U.S. or ability to obtain it.
* Successful completion of pre-employment drug testing and background check.
Preferred
* Strong customer service communication skills, effectively addressing and resolving customer concerns with positive impact.
* Proficient knowledge of office, front end systems, and equipment.
* Proficient computer skills.
* Demonstrated ability to perform and deliver excellent customer service.
* Good organizational skills.
* High integrity and reliability.
Required Behaviors
* Lives the Values: Embraces company values and demonstrates commitment.
* Unifies and motivates team through praise, recognition, and immediate feedback.
* Business-driven: Shows passion for the business and delivers results.
* Customer-oriented: Prioritizes customer needs and satisfaction.
* People Passion: Treats others with respect and dignity.
Knowledge, Skills, Abilities
* Compliance with all company policies and procedures.
* Complete service training within sixty (60) days of starting the position.
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