The Harrods Arcade Department is looking for a Brand Manager to join our vibrant and experienced team. You will be the face of an iconic brand, driven by passion for our customers, and able to deliver exceptional service. This involves putting customers at the center of everything you do, building long-lasting client relationships, and demonstrating extensive product and Harrods knowledge.
About The Role
You will be responsible for achieving trade targets and educating customers about the brand you represent. You will act as an ambassador for the Harrods Standard, the Beauty of Selling, and be a key resource for product knowledge and new launches. Your duties include overseeing complex transactions, handling customer queries, ensuring stock integrity, and managing stock in the back of house.
In return, you will receive a competitive salary plus commission, a company pension, 22 days’ holiday (plus your birthday off), up to 33% in-store discount, and a season ticket loan.
About You
You should have proven experience delivering exceptional customer service in a luxury environment, with the ability to build strong client relationships. The role requires high attention to detail and a focus on performance. You should also:
* Have a genuine interest in luxury gifting and Harrods
* Be capable of driving brand performance
* Be self-motivated, curious, and eager to develop product and industry knowledge
* Possess strong communication skills and attention to detail
* Be passionate about sales targets and continuous learning
* Have relevant experience in a similar environment or role
* Think creatively to surprise and delight customers with exceptional service
About Us
Harrods is a leading luxury department store, renowned for hosting top designers and sought-after brands globally. Our mission is to make visiting our iconic Knightsbridge store an inspiring shopping experience.
Our Promise to You
We aim to make the impossible possible for our customers and will support you in building an exceptional career through a friendly environment and abundant opportunities.
Uniquely You
We value individual strengths and potential for growth. We welcome applications from diverse backgrounds and experiences, believing that what makes you unique makes us exceptional. To learn more about life at Harrods, search #TogetherHarrods on LinkedIn or follow @togetherharrods on Instagram.
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