Head of Operations (North) Salary: Circa £60,000 per annum Location: [Insert location or region] Contract: Full-time, Permanent Reports to: Chief Operating Officer About Provide Care Solutions Ltd At Provide Care Solutions Ltd (PCS), we’re passionate about helping people live independently and with dignity in their own homes. We’re proud to be an employee-owned organisation, meaning every team member has a genuine voice in how we operate — and a shared commitment to providing outstanding, person-centred care. We deliver trusted homecare and community support services for both private clients and those supported through local authority and NHS contracts, ensuring quality, compassion, and consistency in everything we do. The Role We are seeking an experienced and forward-thinking Head of Operations North to lead our operational teams and shape the future of PCS. This is a key strategic role for a people-focused leader who can balance quality, compliance, and business growth. You’ll oversee multiple branches, working closely with Registered Managers and senior teams to ensure exceptional care delivery and service excellence. You’ll also play a vital role in developing strong, collaborative relationships with local authorities, NHS partners, and private clients, helping React Homecare continue to grow sustainably while maintaining the personal touch that defines our approach. Key Responsibilities Lead and develop domiciliary care operations across multiple regions. Ensure full compliance with CQC standards and continuous improvement in care quality. Build and nurture strong partnerships with commissioners, local authorities, NHS stakeholders, and community partners. Support and develop Registered Managers, promoting a culture of accountability, inclusion, and empowerment. Manage budgets and financial performance, ensuring sustainability and efficiency across services. Identify opportunities for innovation, growth, and service development within both private and commissioned markets. Champion our values of care, innovation and compassion, ensuring these are embedded across every team. About You You’re a confident, values-driven leader with a deep understanding of the homecare sector and a passion for making a positive impact. You excel at building relationships, leading people, and driving operational excellence. You’ll bring: Senior leadership experience in domiciliary or community care. A proven track record of managing multiple sites or regions. Strong understanding of CQC compliance, safeguarding, and governance. Exceptional communication, partnership, and relationship-building skills. Financial and strategic acumen, with a focus on sustainable growth. A collaborative leadership style aligned with employee ownership values. · Level 5 Diploma in Leadership for Health & Social Care (or equivalent). Desirable: Experience working in an employee-owned or social enterprise organisation. Familiarity with both local authority commissioning and private-pay client services.