Job objectives and responsibilities
* Actively drive for service excellence, sustainability, social values, and efficiency initiatives at local level
* Co-ordinate the local delivery of all security operations
* Effective and pro‑active communication with the customer
* Carry out pre-audit for monthly KPI meetings for all security operations
* Manage client expectations and resolve all concerns in a timely manner
* Assist Mitie Operations Manager as required
* Management and responsibility for site security equipment
* Proactively promote LiveSafe and ensure that the security team complete their mandatory LiveSafe training on eLearning
* Promote and manage the LiveSafe Champions Level 1 in partnership with the Mitie HSE manager
* Complete Eco Online training – register an account via an Eco Online user request and act as the Mitie first‑line accident investigation manager
* Ensure that all officers are fully conversant with Mitie Lifeline and accident, near miss and Hazard Observation reporting
* Ensure that all Mitie staff who drive vehicles at work adhere to and work within established company fleet policies and procedures
* Line‑management responsibilities for site team leaders and officers
* Maintain the integrity of physical security on a day‑to‑day basis through the delivery and management of physical security measures and controls
* Manage the Mitie security team – team leaders and officers
* Maintain staff rosters to ensure all shifts are covered
* Manage staff holiday applications, including resourcing cover officers
* Maintain security team assignment competency training records and the training matrix for the security team
* Complete investigations of all security incidents, complaints, etc
* Ensure that the security personnel are performing in line with our client and Mitie values
* Ensure that all on‑site security systems remain fully functional and fit for purpose; raise work tickets through the client service desks to resolve technical issues and faults
* Integrate as part of the wider site management team and be the focal point for the operational delivery of the physical security
* Conduct stakeholder engagement both internally within the client organisation and externally with Police and MOD agencies
* Act as a member of the Emergency Response Team
* Represent the site security team at internal and external meetings, including weekly start‑up meetings, project and trial activity meetings, Police / Military meetings and monthly KPI meetings
* Ensure security events are reported through the client's system and fully investigate all site security incidents, providing reports and corrective actions as required
* Support trials and project activity by providing additional resource requirements and ensuring all silent‑hour guarding requests are met
* Act as custodian of the full suite of site security documentation, including Teams and physical site folders, site security instructions, security registers and the site threat appreciation plan
* Support site security inductions, awareness campaigns and security compliance audits
* Identify, observe, recognise and report on improvements and changes as required
* Carry out development and reviews of direct reports
* Create reports in line with customer expectations
* Work well without supervision, in a busy operational environment and prioritise workload
* Ability to work under pressure to demanding deadlines
* Work within established company policies and procedures
* Promote company values and standards and exhibit appropriate behaviour in accordance with company ethos
* Use talent and ability to encourage achievement and continuous improvement
* Demonstrate safety, integrity and commitment at all times
* Maintain excellent levels of communication throughout the team and the wider business
* Ensure that operational delivery is maintained, and appropriate training is completed for all areas of the role
* Escalate all matters when appropriate to the customer and Mitie Operations Manager
* Carry out any other duties as and when necessary, to meet the varying demands of the business and satisfy customer needs
Training Requirements
* Ideally the site security manager will hold ISOH Managing Safely; alternatively, complete Level 3 Award in Health and Safety in the Workplace (RQF)
* Mitie Security Induction – eLearning modules to be completed by the site security manager and ensure that the security team also complete their modules
* Ensure that all officers complete the Security Essentials modules
* Security First‑Line Manager – Level 3
* SCaN for line managers – ensure that all officers have completed SCaN for all staff modules
* Act Awareness eLearning – ensure that all officers have completed the modules
* Complete the 11 LiveSafe modules; the LiveSafe modules are designed to bring to life the LiveSafe QHSE cultural programme and demonstrate the importance of following the rules
* Complete the Mitie management modules listed below: Management – Leading Together, Leading Difficult Conversations, Absence Management, Performance Management, Investigations, Managing Disciplinary and Grievances
Person Specification
* Ability to be screened to SC Level – or have a current SC clearance (minimum standard)
* British nationality – UK Passport holder
* Hold a clean driving licence – manual/automatic
* Hold an SIA licence – DS, SG, CP – CCTV licence required
* Previous experience in a similar role
* Extensive people‑management experience
* First Aid at Work certificate desired; if not, must be willing to achieve it
* Minimum of 5 years proven experience in a similar role
* Must understand client needs
* Ability to inspire and lead team to always deliver the highest service standards
* Effective communicator at all levels
* Must have exceptional understanding of security services
* Understand key Mitie principles and assist in delivering this in every aspect of site functions
* Must have excellent IT skills and a good understanding of all Microsoft Office applications
Health and Safety Responsibilities
* Follow group and company policies and procedures at all times
* Report any apparent deficiencies in systems of work or equipment that may pose a risk to health and safety, or the environment
* Use all work equipment and personal PPE properly and in accordance with training received
* Report any issues or training needs to your line manager and/or via the divisional incident reporting system
Information Security Responsibilities
* Ensure compliance with Mitie's information security procedures in all activities
* Proactively identify and report security risks to your manager
* Report actual and suspected security incidents
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