Salary: £60,000 - 60,000 per year Requirements: Significant experience in IT Service Management with a strong focus on service design and transition Excellent stakeholder management and communication skills Experience influencing project managers, technical owners, and operational leads Proven track record of introducing new or changed services into live operation using structured transition and readiness processes Ability to create Service Design Packages (SDPs) and define service models Strong collaboration skills with project teams, technical owners, and service operations Knowledge of embedding service governance and quality assurance into the delivery lifecycle Eligible to work in the UK, residing in England or Wales for the duration of employment Responsibilities: Lead the design, documentation, and transition of new and changed IT services into live operation Create Service Design Packages (SDPs) to ensure operational readiness Define service models and support requirements Collaborate effectively with project teams, technical owners, and service operations Embed service governance and quality assurance into the delivery lifecycle Ensure services are reliable and aligned to business needs from day one Manage stakeholder relationships to influence and support operational effectiveness Technologies: Support AI More: We invite you to join our team at Clarion Housing Group, a recognized Employer of the Year at the Housing Heroes awards in 2025. This hybrid role offers flexibility and base locations across England, with a commitment to rewarding hard work through competitive salaries and benefits that support your lifestyle. Our team is dedicated to delivering reliable, supportable, and well-designed IT services. Join us in this exciting opportunity and help us create impactful solutions while enjoying a rewarding career. last updated 5 week of 2026