Overview
Join to apply for the Customer Service Advisors (Fulfilment Team) role at HSS ProService Marketplace. At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter.
The team you\'ll join
At HSS ProService Marketplace, our Fulfilment team is at the heart of connecting customers with trusted supplier partners. As a key part of this dynamic group, you\'ll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.
The impact you\'ll have
You\'ll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.
A typical day
* Handling all customer requests within agreed SLAs and supporting any logistics queries
* Making recommendations to customers and supporting the ordering process
* Coordinating third-party carrier movements to ensure timely deliveries
* Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
* Negotiating with suppliers when needed to optimise contract costs
* Educating customers on our diverse divisions to enhance service value
* Meeting and exceeding key KPIs, including job completion rates and margins
What you\'ll bring
* Strong customer service experience and logistics knowledge
* Excellent communication skills for building lasting relationships
* Proven multitasking abilities and attention to detail
* Resilience and tenacity to thrive in a fast-paced operational environment
What you\'ll get back
Join a forward-thinking team that\'s committed to transforming how businesses operate, using the latest technology and a bold vision. If you\'re passionate about being part of an industry disruptor, this is the place to build your career.
* Your birthday each year as annual leave to spend how you want to!
* One paid volunteering day each year to give back to your community
* Training and development opportunities to grow your career and skills
* Wellbeing and healthcare support - at work and at home
* A culture of revolution, driving digital change in a traditional industry
* Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
* Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Our Selection Process
Our process includes two simple stages:
* Video Interview – You’ll have a 30 minute video chat with one of our Recruitment Team. It’s a great opportunity for us to get to know you and for you to learn more about the role.
* Assessment Centre – If successful, you\’ll be invited to one of our in-person assessment centres where you\’ll take part in practical, group-based activities and meet some of the team.
We know everyone works differently, and we want our process to work for you.
If you need any adjustments or support - for example, extra time, a quiet space, or an alternative format, just let our Recruitment Team know when you\u2019re invited, and we\u2019ll make sure everything\u2019s in place to help you perform at your best.
Different Perspectives, One Platform
We\’re not all the same, and that\’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you\u2019re starting out, switching careers, or looking for your next big move - if you\u2019ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That\u2019s okay. We\u2019d still love to hear from you. If you\u2019ve got any questions, email us at ProCareers@hss.com and one of our team will be happy to help.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Internet Marketplace Platforms
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