Role Summary
As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential.
Key Responsibilities
* User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences.
* Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs.
* Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints.
* Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs.
* Prototyping: Create interactive prototypes to different levels of fidelity to be able to test, and generate design options.
* Workshops: Initiate, plan and conduct workshops with stakeholders and users.
* Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience.
* Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services.
* Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2.
* Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully.
* Measuring success: Work with stakeholders to define success metrics so that services can continually iterate.
* Agile working: Work and collaborate across multi-disciplinary teams using agile methods.
* Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring.
* Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry.
Skills and Experience
* Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports.
* Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable).
* Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights.
* Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq.
* Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms.
* Knowledge of front-end technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable).
* Comfortable working within Agile frameworks and collaborating across multidisciplinary teams.
* Experience working with Government Digital Service (GDS) standards and practices (desirable).
* A portfolio of UX work is available on request.
Qualifications & Certifications
A degree or equivalent qualification related to the area you work in - desirable.
Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.
Benefits
* 25 days of annual leave, plus bank holidays.
* Matched pension contributions (5%).
* Free private healthcare with Bupa.
* Gym membership support or Lakeshore Fitness access.
* Perkbox.
About Us
Triad Group Plc is an award‑winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving the UK public sector and central government. We deliver high‑quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close‑knit, supportive culture ensures you’re valued from day one. Whether working with cutting‑edge tech or shaping strategy for national‑scale projects, you’ll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you’re passionate about solving meaningful problems with smart, passionate people, Triad could be the place for you.
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