Job Title: People & Culture Officer Reports to: People & Culture Manager Responsible to: CEO Department: Human Resources Location: Macclesfield Salary: £25,000 £30,000 Summary: As a People & Culture Officer youll support the day-to-day HR operations of our retail business. Reporting to the People & Culture Manager, the role holder will be responsible for supporting the delivery of HR services across recruitment, employee relations, learning and development. This role plays a key part in supporting the HR team ensure that the retail operation runs smoothly and people-related issues are handled effectively across multi-sites. Main responsibilities: Provide day-to-day support to retail managers and staff across multiple sites. Maintain accurate employee records and personnel files in line with GDPR and company policies. Support the preparation of accurate meeting minutes. Support in the recruitment process including assisting with onboarding and induction processes to ensure a smooth entry for new hires. Supporting with the issue of all offer documentation and complete all pre-employment checks. Act as the first point of contact for people-related queries from employees and managers. Support with disciplinary and grievance meetings, escalating within the People & Culture team where appropriate. Support positive employee engagement, well-being, and inclusion initiatives. Ensure policies and procedures are applied consistently across all retail locations. Track completion of mandatory training across the branch network. Keep up to date with employment legislation and assist in policy updates. Any other duties within the post holders competence as requested. Qualifications/ Education Essential Desire to complete CIPD Level 3 / Level 5 qualification Desirable CIPD Level 3 Certificate level qualification. Experience Essential Previous experience in a fast-paced HR department Strong HR Administration / HR Officer experience Drafting contracts and documentation, managing attendance records and completing onboarding. Desirable Ideally 5 years experience Familiarity with people systems (HRIS, payroll, or ATS) is an advantage. Experience in multi-site retail support. Skills & Knowledge Essential Strong interpersonal and communication skills, with the ability to build trust and relationships at all levels. Practical knowledge of UK employment law and HR best practice. Ability to manage sensitive and confidential information with discretion. Highly organised with strong administrative and IT skills (MS Office, HRIS). Problem-solving mindset and ability to work under pressure in a fast-paced retail environment. Strong attention to detail and accuracy in people records and reporting. Personal Attributes Self-motivated with ability to use own initiative, prioritise tasks and work well under pressure. Professional approach to work and when dealing with internal and external customers. Team player who demonstrates a high level of commitment, adopts a flexible and positive approach. The role holder must have the ability to work unsupervised with good time management skills in order to meet tight deadlines, ensure at all times in a fast paced, pressurised and challenging environment. Working Pattern 41.25 hours per week on site.