Job Description
📌 Job Title: Case Officer (Fixed-Term, 10 Months)
🕒 Contract Type: Full-Time | Fixed-Term (10 Months) - can go permanent
📍 Location: Hybrid, City of London, 1 day a week in office
💰 Salary: £30,000 - £32,000
📅 Start Date: Immediate Start
📝 Job Summary:
We are seeking a proactive and detail-oriented Case Officer to join our team on a 10-month fixed-term contract. In this role, you’ll manage individual cases from start to finish, ensuring they are processed efficiently, fairly, and in line with relevant procedures. If you're an organised communicator who thrives in a structured yet fast-paced environment, we’d love to hear from you! 🎯
🔑 Key Responsibilities:
📂 Manage a portfolio of cases from initiation through to resolution
📞 Act as the main point of contact for parties involved, including applicants, respondents, legal reps, and internal staff
📤 Prepare, send, and manage documentation in line with procedures and timelines
🗂️ Maintain accurate case records and ensure data protection compliance
🧾 Draft clear correspondence, case summaries, and reports
📅 Monitor case progress, deadlines, and follow-up actions
🤝 Work collaboratively with colleagues, panels, and stakeholders to ensure consistent case handling
💡 Identify and suggest improvements to case management processes
✅ Requirements:
Essential:
✔️ Strong administrative or casework experience, ideally in legal, regulatory, or public sector environments
✔️ Excellent written and verbal communication skills
✔️ Strong organizational and multitasking abilities 🧠
✔️ High attention to detail and confidentiality 🔐
✔️ Comfortable using Microsoft Office and case management systems
✔️ Able to manage competing deadlines and work autonomously
Desirable:
⭐ Previous experience working with hearings, tribunals, or formal case processes
⭐ Familiarity with GDPR and information governance
⭐ Experience in a fixed-term or project-based role