Trainee IT Technician
London, EC3M
About us
Wilder Coe, Chartered Accountants, is a multi-faceted, independent accountancy practice with offices in London and Hertfordshire. With a rich 50-year history, we pride ourselves on the client relationships we have nurtured over the decades. We have a well‑earned reputation as a personable, people‑focused, and honest business, both with our clients and within the profession.
The role and opportunity
Our internal support teams play a crucial role within a busy and demanding environment, keeping our business running on a day‑to‑day basis. We are looking for a keen and enthusiastic individual to join our small IT team based at our London office.
As a Trainee IT Technician, you will be provided with on‑the‑job training and cross‑training from other team members. This role will suit someone who has an interest in, or is seeking to develop their skills in, first‑line support. Joining a small IT team, you will be a strong communicator and comfortable resolving technical issues by phone, remotely or in person.
The successful candidate will bring a can‑do, proactive attitude and will be committed to delivering an excellent IT service. Overall, this is an excellent opportunity where you will also be involved in contributing and sharing ideas to help develop and improve the firm’s IT functions and processes.
Responsibilities
* Provide first‑line support for IT issues via phone, remote tools and in‑person visits.
* Collaborate with team members for cross‑training and knowledge sharing.
* Communicate effectively with staff to resolve technical problems and provide excellent service.
* Contribute ideas to improve IT functions and processes.
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