About Behavox
Behavox is shaping the future for how businesses harness their most important raw material – data. Our mission is bold: organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
About The Role
The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include ensuring zero churn by facilitating high ROI for customers and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.
What You'll Bring
* A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies.
* Knowledge of managing relationships with financial services companies, enterprise, or large corporations – leading change management efforts and driving customer accountability.
* Skilled at working with enterprise, high‑touch clients with a book of business of fewer than 10 clients valued higher than $250k.
* Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities.
* Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.
What You'll Do
* Expand accounts and generate additional revenue within their book of business.
* Reduce churn and retain accounts by increasing customer satisfaction.
* Prioritize strategically to provide customer analysis and activity plans.
* Solve problems whilst applying highly customer‑centric practices.
* Work across departments (PMs, PMs, AE) to champion for clients.
What We Offer
* A truly global mission with a passionate community in locations all over the world.
* Huge impact and learning potential as our aspirations require bold innovation.
* Highly competitive compensation.
* Benefits include fully covered health coverage for employee and family.
* Generous time‑off policy and flexible work schedule.
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