Head of Account Management
Location: Thurrock, RM18
Salary: £60,000 - £75,000 basic + car allowance & commission
Working Hours: Mon - Fri, 09:00 - 17:30
Job Type: Permanent
Key Responsibilities
* Lead and develop a team of Account Managers, fostering a high-performance, customer-focused culture.
* Own relationships with key enterprise clients, acting as the primary point of contact for senior stakeholders.
* Identify opportunities for upsell, cross-sell, and retention to maximise revenue and margin.
* Manage contract negotiations, renewals, and commercial performance.
* Ensure service excellence by proactively resolving issues and maintaining high customer satisfaction.
* Collaborate with internal teams including operations, product, technology, and finance to deliver seamless solutions.
* Monitor account performance, provide reporting, and use insights to drive continuous improvement.
Experience & Skills Required
* 8-12+ years' experience in account management, customer success, or commercial leadership.
* Experience managing large, complex enterprise accounts, preferably in e-commerce, logistics, or supply chain.
* Strong commercial acumen, including pricing, contracts, and margin management.
* Proven ability to lead and develop high-performing teams.
* Excellent communication and negotiation skills, with confidence engaging senior stakeholders.
Benefits
* Competitive salary: £60k - £75k basic + car allowance & commission
* Private medical cover and employer pension contribution
* Free gym membership, snacks, and workplace perks
* Company social events and recognition schemes
This is an exciting opportunity to take ownership of a key client portfolio, influence strategy, and lead a dynamic team within a rapidly growing business.
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