Operations Sort Manager AM
Hours: 40 hours per week, Monday - Thursday 02:00 - 13:00
Location: DHL Aviation at Heathrow Airport
Department: Operations
Key responsibilities:
* Manage and direct the Outbound/Inbound sort and ramp operations; direct, develop, lead and revise the implementation of Contingency Plans.
* Support and engage with QCC, SQ, Engineering, Health & Safety, C&L Departments, HAL airport authorities, Customs and Security.
* Develop business continuity in regard to C&L, ACS, NCC, EMA Hub, SDC (Southern Hub) and other stake holders as required
* Ensure awareness of policies and rules, maintain commitment on Quality and Environmental Systems, identify and promote continuous improvements aligning with Company strategies on quality and environment
* Compiling all relevant reports including daily reports for Senior Operations Managers.
* Maintaining clear communication with NCC, C&L, SQ, Sort Control and Process Engineering (EMA, BRU, LEJ, and LHR)
* Monitor flight schedules and coordinate with other departments to ensure timely handling of freight, particularly during delays or schedule changes.
* Deputise for Senior Operations Manager
* Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay.
* Investigate and close out any IQSMS / GRID findings using First Choice tools (e.g., Impact, 5 Why's).
* Analyse operational performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency and service quality
* Fully support and manage the disciplinary process in accordance with disciplinary procedures.
* Proactively monitor performance and conduct to address any short falls or any unacceptable behaviour.
* Apply CIM methodologies into the everyday workplace, with a focus on respect and results.
* Define development plans, outline expectations, identify training needs, conduct monthly 1-2-1s with direct reports and ensure 1-2-1 completion for all staff in the operation.
* Build and develop a team ethos across all shifts by embracing DHL 21st Century Manager concept
* Develop a culture of high efficiency and satisfaction amongst all employees (EOS)
* Take accountability for ensuring H&S compliance, attending relevant company forums, and ensuring First Choice tools are used (such as GEMBA walks and Performance Dialogue Boards) to reduce the risk of H&S issues through effective communication and risk management.
* Ensuring that work practices & procedures are carried out safely, to create and maintain a thriving safety-first culture.
* Ensure all roles have SSOW allocated to their tasks, in partnership with the H&S department.
* You must follow the relevant safe systems of work and ensure that the correct PPE is always worn.
You’ll bring to this role:
* Sound knowledge of commercial airline operations at LHR
* Sound knowledge of DHL network operations at LHR
* Qualified to minimum of Dangerous Goods category 10 preferred
* A safety-first attitude
* Excellent decision maker
* Inspirational leader and motivator
* Highest standards of communication skills are essential
* Excellent developer and team builder
* Excellent knowledge of DHL network essential
* Sound knowledge of airline operation
Applications: To apply for the position, please submit your CV detailing your full and complete 5-year history including employment, education and any gaps of unemployment longer than 28 days. Please note, you are required to let your manager/supervisor know that you are applying for a new position.