Join our Team as a Credit Controller! 2 Month Fixed Term Contract Location: Whiteley (Office Based) Salary: £27,810 Per Annum Hours: 8.30am -5:00pm Monday - Friday About the role: We are seeking a highly organised and proactive Credit Controller to take ownership of a designated ledger and ensure outstanding invoices are collected in a timely and efficient manner. This role demands a confident communicator with a keen eye for detail, strong analytical skills, and the ability to navigate complex queries with professionalism. You will contribute directly to maintaining the financial health of the organisation by managing customer relationships and driving cash flow performance across the group. What makes you a great fit: Experience in Credit Control and solid knowledge of systems and procedures Proficient in Excel and comfortable working across multiple IT platforms Strong communication skills with a knack for navigating sensitive conversations Organised and able to manage priorities in a fast-paced environment Detail-oriented with high accuracy standards Confident problem solver who takes initiative Adaptable and open to change with a professional and approachable manner Understands how their work impacts the wider business Comfortable collaborating across teams to resolve issues Trustworthy, tactful, and emotionally intelligent Key responsibilities: Encourage timely payment from customers and maintain a tidy ledger Provide weekly debtor reports with progress and collection notes Build and nurture relationships with customer contacts Follow the Dunning process and ensure data accuracy Manage credit checks and open new customer accounts Take ownership of all account queries and liaise with internal departments Attend weekly credit control meetings to track and address progress Monitor dunning system and take card payments where necessary Spot early signs of bad debt and flag risks to Credit Manager and Account Managers Support ad hoc tasks for the wider ledger team Drive cash flow improvements across Onecom Perks for our People: Holidays : 25 days bank holidays and buy/sell options Other Leave : Birthday day off, 12 paid hours for flexible use, Volunteer day EV Scheme : Lease a brand-new electric car Lifestyle : 9% combined pension contribution and 4x salary life assurance Rewards : Quarterly and annual employee awards, discounts on tech Socials : All-expenses-paid company events Development : In-House Training Academy Wellbeing : 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.