Job Title: Field Services Engineer - ITSM - Break/Fix - HP/Lenovo/Dell
Location: Wrexham (North Wales) Chester Region/South of Merseyside River
Salary: £29,000 - £32,000 per annum + Company Car + Fuel Allowance
Additional compensation: OOH rota, on call and OT
Must have 5 years UK residency, be able to obtain DBS, BPSS & SC clearances, hold a Full UK Driving licence
Job Summary:
We are seeking a skilled and proactive Senior Field Services Engineer to join our dynamic team. In this role, you will be responsible for diagnosing and repairing a wide range of IT equipment, including Servers, storage systems, PCs, laptops, tablets, printers, peripherals, and point-of-sale systems. You will work at various customer locations across the UK, ensuring high-quality support and service delivery.
Key Responsibilities:
* Travel to diverse customer sites to provide on-site IT support services
* Diagnose, repair, and maintain a variety of IT hardware and systems
* Install, move, and make changes to IT equipment across client sites
* Perform software and hardware troubleshooting and installations
* Follow client and internal documented procedures, offering feedback for improvement
* Adhere to safety and ESD (electrostatic discharge) precautions at all times
* Accurately complete documentation and provide timely updates after each site visit
* Participate in an on-call rota covering mornings, evenings, and weekends (on-call allowance applies)
* Support wider IT teams as needed
* Willingness to work overtime when required (overtime rates apply)
Qualifications & Experience:
* Proven experience with installation, troubleshooting, and repair of IT hardware, including data centre equipment and end-user computing devices
* Ability to configure software based on client specifications
* Possession of relevant and up-to-date vendor certifications (eg Dell, Lenovo, IBM, HP) or, proven demonstratable experience happy to take the accreditation for HP, IBM & Lenovo.
* Sound understanding of hardware maintenance and break/fix procedures
* Full UK driving licence is essential
* Must be eligible for UK security clearances such as SC and NPPV3
Essential Attributes:
* Strong attention to detail and quality-focused approach
* Ability to work independently and remotely across a variety of IT products
* Methodical and reliable with a first-time fix attitude
* Self-motivated, professional, and a team player with a can-do mindset
* Results-driven with a history of exceeding performance targets
* Physically capable of lifting IT equipment and working in confined or awkward spaces