* Main Dealer based in Maidstone
* Circa 32k Basic Salary + Bonus
* Hours: Monday to Friday 7am to 5pm + 1 in 3 Saturday Morning Rota
* Well established family-owned dealer group with a fantastic reputation across Kent
Monday Matters Recruitment is proud to partner with a well-established main dealership in Maidstone, Kent, as they seek to expand their team with a talented Service Advisor.
Our client is committed to providing exceptional customer service and a quality automotive experience. As a Service Advisor, you will play a crucial role in facilitating communication between customers and the service department, ensuring that all service requests are handled efficiently and professionally.
Service Advisor Responsibilities:
* Act as the primary point of contact for customers, providing them with expert advice and guidance on service options.
* Receive and manage customer service requests from initial contact through to completion.
* Schedule service appointments and manage the workflow in the service department.
* Update customers on the status of their vehicles and any recommended service work.
* Prepare and present estimates for service work, ensuring transparency and clarity for customers.
* Handle customer inquiries and resolve any concerns, fostering a positive customer experience.
* Collaborate closely with technicians and service team members to ensure timely and accurate service delivery.
* Maintain accurate records of customer interactions and service work performed in the dealership's system.
Skills & Experience Required:
* Proven experience as a Service Advisor in the automotive industry.
* Strong understanding of vehicle service processes and requirements.
* Excellent communication and interpersonal skills, with a customer-focused approach.
* Ability to manage multiple tasks efficiently in a fast-paced environment.
* Exceptional organizational skills and attention to detail.
* Proficient in using service management systems and Microsoft Office suite.
* A valid driving license is preferred.
Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.
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