Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’
Home to the award winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event
This role has a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.
Key Attributes:
* Warm & Welcoming Manner
* Has a calm, can do attitude
* Attention to Detail
* Is an excellent team player with the ability to work autonomously
* High Presentation Standards
* Excellent guest service skills
* Clear Communication
Role & Responsibilities:
* To ensure all of our guests receive a warm
welcome and are treated to the up most hospitality and care during their stay
with us.
* To provide an unforgettable experience and
this starts with Reception – not just on arrival but through the whole process
of booking to departure.
* To follow all hotel policies as outlined
in your training manual – Reservations, Sales, Check In and Check Out
Procedures
* To achieve sales in line with company
objectives
* To promote additional products and
services within the hotel and group brand
* To maintain exemplary billing systems and
obtain all payments from guests in accordance with company Policy, and the
accurate accounting and processing of all reception sales.
* To maintain high standards of hospitality,
processing bookings, up selling, salesmanship, financial and reporting
diligence.
* To support the
reservations team with booking support.
* To
ensure all complaints are minimized and handled professionally as in accordance
with hotel policy
* To
ensure a good working relationship with all other departments and communicate
information throughout the hotel
* Stock
replenishment of department areas
* Ensure
daily updates are communicated throughout the hotel
* Follow
legislation relating to job role.
* To ensure good working relationship with all other
departments and communicate information throughout the hotel.
* To understand
responsibilities in relation to Fire Procedures, Health and Safety, COSHH,
Infection Control and Emergency Aid.
* All other
duties as required