Overview
NHS 111 Health Advisor Full Time - Otterbourne. Office-based position at Otterbourne; remote or home working is not available. Band 3, permanent, full-time role with a fixed full-time rota based on current service needs. Salary £24,937 to £26,598 per annum. Employer: South Central Ambulance Service NHS Foundation Trust. Location: Southern House, Sparrowgrove, Otterbourne SO21 2RU.
Responsibilities
* Be prepared to handle a wide variety of calls where every day is different, requiring emotional resilience and the ability to manage pressure in stressful or distressing situations.
* Provide NHS Pathways-based clinical assessment and patient care after training, including triage and directing appropriate care pathways.
* Participate in a full 6-week training program, including NHS Pathways, to develop the necessary skills to assess patient needs and deliver high-quality care.
* Work as part of a team, looking after yourself and supporting colleagues to contribute to patient care within the wider team.
Qualifications
* Essential: Good all-round education (e.g. 2 GCSEs at grade 4 or above including English) or equivalent demonstrable experience; safeguarding eligibility to work with adults (over 18).
* Knowledge and Experience (Essential): Experience in a customer/patient services environment; experience using computerised systems; experience using a telephone as a regular work communication method.
* Desirable: NHS Pathways trained; NVQ 2/3 in Customer Services or equivalent; experience in a call centre; geographical knowledge of the operational area; experience of rotating shifts; previous experience in health or voluntary sectors; knowledge of first aid and/or anatomy.
Recruitment Process
* Application online with evidence on how you meet essential and desirable criteria.
* Assessment session (online) to gauge listening, understanding, critical thinking and problem solving; webcam and computer required.
* Face-to-face interview to discuss skills and experience and to learn more about the role.
Important Information
* This is an office-based position at Otterbourne; remote or home working is not available.
* Not eligible for visa sponsorship.
* We are welcoming new team members for upcoming training courses in November.
* The Recruitment Process may include an assessment of organisational changes or redeployment considerations; see internal procedures for details.
Other details: job post date 06 October 2025; Job Location: Southern House, Sparrowgrove, Otterbourne SO21 2RU; Reference: 195-25-HASHFT-REN.
Benefits
* Competitive hourly rate (£11.70) with unsocial allowances: additional pay for unsocial hours (e.g., weekends, nights).
* 27 days holiday plus bank holidays rising to 33 days (pro-rata for part-time).
* Enrolment into the NHS pension scheme.
* Discounts across supermarkets, car lease, holidays, restaurants, and more.
* Part-time or full-time hours available (rota basis).
* Free car parking and employee assistance program.
Job Details
* Contract: Permanent
* Working pattern: Full-time
* Reference: 195-25-HASHFT-REN
* Locations: Otterbourne (SO21 2RU) and surrounding area
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