Security Systems Remote Technical Support Engineer - Belfast (Office Based)
Location: Belfast Office
Salary: £30,000
Hours: 4 on / 4 off shift pattern (2 days, 2 nights - 6am-6pm / 6pm-6am)
Contract: Full-time, 100% office-based
We are seeking a Security Systems Remote Technical Support Engineer to join our Belfast-based team. This is a fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams.
Key Responsibilities:
Provide technical support and troubleshooting to both engineers and end users across fire and security systems.
Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts.
Prioritise workload to ensure contractual deadlines are met.
Handle customer calls with professionalism, meeting internal service standards.
Support the Service Scheduling team when required.
Deliver accurate, timely information to engineers and customers. Essential Requirements:
Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire).
Strong customer focus and excellent telephone manner.
Team player with strong interpersonal and communication skills.
Ability to prioritise and manage workloads effectively.
General fire systems knowledge with Network/IP-based product experience. Desirable Skills:
Knowledge of UDL software across Galaxy, ATS, Intruder Panels.
Experience with Cash4Windows.
Exposure to enterprise-level networked CCTV systems (e.g., Cathexis).
Remote programming experience for enterprise-level access control systems. Why Apply?
Competitive salary with structured shifts.
Office-based role with opportunities to develop technical expertise.
Flexible working requests considered from day one. If you're an experienced fire and security engineer with strong technical knowledge and excellent communication skills, this is a great opportunity to step into a support-focused role with career progression potential