1st/2nd Line IT Support Administrator
Location: Poole (with occasional travel between sites)
Hours: Monday-Friday, 8:00am-5:00pm
Salary: 29,000 - 33,000 DOE
Are you an experienced IT Support professional with a hands-on approach and a knack for problem-solving? We're working with a successful and growing business based in Poole, looking to expand their IT function with a 1st/2nd Line IT Support Administrator.
This role is a fantastic opportunity for someone with strong technical knowledge across infrastructure, networking, and business systems, who enjoys both day-to-day support and contributing to longer-term IT projects.
What you'll be doing:
* Provide 1st and 2nd line support to end users across hardware, software, telecoms and systems.
* Monitor and manage incoming support tickets via the Incident Management System.
* Install, configure, and upgrade hardware and software.
* Manage and maintain network servers, system performance, and user access/security controls.
* Ensure systems are secure through proactive patching, backups, and firewall management.
* Set up and support user accounts, workstations, and remote access tools.
* Liaise with third-party IT providers when needed.
* Support documentation, IT policies, training and internal performance tracking.
Tech you'll work with:
* Windows Server 2019/2022, Windows 11, Azure Hybrid AD
* Microsoft 365 Admin, Teams, Intune/Autopilot
* Cisco Firewalls, VLANs, VPNs, Umbrella
* VMware, Datto (VM management & restoration), RDS
* Active Directory, Group Policy, Powershell
* Sentinel, Defender, NAS maintenance
* Print management (Papercut), Service Desk Management
* Cyber Security Essentials Plus, ISO27001 standards
What we're looking for:
* Proven experience in 1st/2nd line IT support
* Strong understanding of infrastructure, networking, and business systems
* Logical problem-solving skills and ability to work under pressure
* Excellent communication and interpersonal skills
* A self-starter who can manage priorities and take initiative
Key Attributes:
* Organised, adaptable and proactive
* Great at building relationships across teams
* Business-aware with a strong focus on quality and service
* Keen to learn, grow and take ownership of your work
This is a role with variety, responsibility, and plenty of scope to contribute to wider IT improvement projects - ideal for someone looking to grow their career in a supportive and technically advanced environment.
INDCP
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