About The Role
Join Us as a Family and Carer Ambassador
Make a Real Difference in the Lives of Families and Carers
Are you passionate about empowering families and carers of individuals with complex mental health needs? Do you have the compassion, communication skills, and drive to make sure their voices are heard?
We’re looking for a Family and Carer Ambassador to join our team—a brand-new role that offers a unique opportunity to shape and influence support services from hospital to home.
What You’ll Do
As a Family and Carer Ambassador, you will be the vital link between carers, families, and mental health services. You will:
Provide emotional and practical support from admission through to discharge.
Offer clear, accessible information to help families navigate inpatient services.
Advocate for families’ and carers’ needs, ensuring their voices are central to care planning.
Build relationships across clinical teams, care homes, and community services.
Champion family and carer involvement in quality improvement and patient experience.
To ensure all public and patient contact with the office is of the highest professional standard.
Lead on the monthly carers group, ensuring carers are invited and followed up.
Refer carers to carer services and support.
What You’ll Bring
To thrive in this role, you’ll need to be:
Proactive and compassionate, with a strong desire to drive positive change.
An excellent communicator with strong organisational skills.
Able to build trust and navigate complex emotional and systemic challenges.
Passionate about inclusive care and patient and carer empowerment.
What We Offer
A chance to shape this new and impactful role.
Opportunities for professional development and training.
A supportive and collaborative working environment.
Hours: This is a bank role
About Us
Baldock Manor is a 40-bed hospital in north Hertfordshire that provides specialist psychiatric services for adults. The hospital has two female PICU (Psychiatric Intensive Care) wards and two acute wards.Our PICU services provide care and support for women at crisis level with a severe mental disorder who require rapid assessment and stabilisation.Our acute wards care for older adults, usually 50 years or older, who need a short-term hospital stay, where we can stabilise their mental health. The average stay in our acute wards is less than forty days.
Nouvita Healthcare is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request torecruitment@nouvita.co.uk
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