Who You Are You are a compassionate individual committed to the welfare and protection of vulnerable children and young people. You are dedicated to working collaboratively within a multi-agency team, empowering clients to advocate for themselves while ensuring they access the necessary services to support their needs. What the Job Involves This role involves identifying and supporting children in need or at risk, children with disabilities, care leavers, and homeless young people in line with Cardiff Children's Service eligibility criteria and legal mandates. You will engage with individuals through telephone discussions to help resolve their issues, enhance their independence, and direct them to appropriate statutory and voluntary agencies. Moreover, you contribute to developing systems that ensure quality service delivery across the city while identifying at-risk individuals. Collaborating with colleagues from various sectors is crucial to maintaining a coordinated, multi-agency approach. Skills Strong interpersonal and communication skills Ability to work collaboratively within multi-agency teams Proficiency in identifying needs and signposting to services Problem-solving and crisis resolution Understanding of legal and procedural frameworks Empathy and client empowerment focus