About Us
Join our prestigious 5-star hotel renowned for its luxury, exceptional service, and world-class dining. We are seeking a passionate and experienced Head Waiter/Waitress to lead our front-of-house team in delivering an unforgettable guest experience.
The Role
As Head Waiter/Waitress, you will oversee the seamless operation of our fine-dining restaurant and bar, ensuring every guest receives impeccable service. You will lead by example, inspire your team, and maintain the highest standards of hospitality in a fast-paced, elegant environment.
Key Responsibilities
* Lead and supervise the front-of-house team, ensuring exceptional service standards.
* Greet and engage with guests, ensuring a warm and professional experience.
* Manage reservations, seating arrangements, and special guest requests.
* Train and mentor staff to uphold 5-star service quality.
* Collaborate with the kitchen and management teams to ensure smooth operations.
* Maintain a pristine dining environment, adhering to health and safety regulations.
* Handle guest feedback with professionalism and resolve issues promptly.
About You
We are looking for a charismatic and dedicated professional with a passion for hospitality and leadership.
Requirements
* Minimum 2 years’ experience as a Head Waiter/Waitress or Senior Server in a fine-dining or 5-star hotel environment.
* Exceptional communication and interpersonal skills.
* Proven leadership and team management abilities.
* Strong knowledge of food, wine, and service standards.
* Ability to thrive in a fast-paced environment while maintaining attention to detail.
* Professional appearance and demeanor.
* Flexibility to work evenings, weekends, and holidays.
* WSET Level 2 (or equivalent) in Wine & Spirits is desirable but not essential.
What We Offer
* Competitive salary of £13.13+ per hour + service charge based on experience.
* Generous tips and service charge share.
* Opportunities for career progression within our luxury hotel group.
* Staff discounts on dining, spa, and hotel stays.
* Comprehensive training and development programs.
* A supportive and inclusive team environment in a stunning location.
How to Apply
If you are passionate about delivering world-class service and ready to take the next step in your hospitality career, we’d love to hear from you!
Join us in creating memorable experiences.
We are an equal opportunities employer and welcome applications from all suitably qualified individuals.
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