Job Title: IT Service Continuity Analyst / Planner – 5 Month Fixed Term Contract Function: CIO Salary: £34200 - £40000 excellent benefits Location: Edinburgh Closing Date: 27 June 2025 At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking. How you’ll make a difference You’ll be responsible for the development and execution of IT Service Continuity Management (ITSCM) activities at TSB. Ideally, you’ll already work in the disaster recovery / service continuity area and be well aware of the challenges and complexities. This is a critical role to ensure we are compliant with both internal and external (regulators/schemes) policies and procedures around regular testing and proving of resilience capabilities. What you’ll bring A IT Service Continuity professional with solid and demonstrable understanding of Disaster Recovery processes and controls, typical standards, and policies. Ideally, ITIL certified. Previous experience of planning/analysing complex service/application/platform related disaster recover exercise(s). Full end-to-end proving, mitigating risks and ensuring right outcomes. In-depth strong understanding of IT Platforms and Infrastructure. Disaster Recovery methodology – Storage / DNS / VMware / Databases / Cloudetc This role involves working weekends and overnight to accommodate the DR testing during maintenance windows – so applicant needs to be flexible around working hours / patterns. Occasionally exercises are arranged at pace and have to be supported due to business needs. Strong Microsoft Excel Skills required for this role – to maintain plans, relationships/dependencies, pivot tables, heat maps…etc. Plan Testing – ability to plan, organise, and execute technical recovery plans through planned controlled Events allowing business areas to test the suitability of the IT Service Continuity / Disaster Recovery capability. Ability to work on own initiative, multi-task, identify areas of focus and adapt to changing priorities. Post Event Reporting – ability to write reports ensuring all issues have been captured, thoroughly investigated to understand root cause and recommended actions documented with owners and due dates. Continue to follow-up these reports until all issues have been completely resolved. Ensure risks raised and tracked for any pending issues. What we offer in return • Hybrid and flexible working arrangements to support a healthy work/life balance • An attractive reward and myTSB benefits package, giving you more of what matters to you • A diverse, energising, and collaborative working environment • A career that’s enriching and full of opportunities So, if this sounds right up your street, come join our team, we make things happen! We are TSB. Life Made More. Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day. Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you! Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.