The following is a revised version of the job description with improved formatting, clarity, and removal of irrelevant or redundant content:
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Leading manufacturing company is seeking to recruit a Customer Service Executive on a permanent full-time basis to support their internal Sales Team. The company prides itself on innovative product design, manufacturing excellence, and high-quality customer service.
Working Pattern
Hours are from 08:30 am to 5:00 pm, Monday to Friday, with a one-hour lunch break. Flexibility is available, including hybrid working arrangements when required and agreed.
Your New Role
As a Customer Service Executive, you will support the internal sales and office teams by receiving and processing customer orders.
* Supporting the commercial team by providing excellent customer service
* Providing customers with requested documentation
* Updating the system with customer information
* Responding to customer inquiries
* Raising customer orders and sending acknowledgments
* Handling customer trials and samples
* Addressing customer complaints and consulting with the commercial team
* Monitoring open complaints and ensuring timely resolution
* Attending weekly NCR meetings
* Scheduling regular customer service review meetings
* Resolving customer finance queries by liaising with the Finance team and attending credit control meetings
* Participating in training to develop skills and knowledge
Requirements
Successful candidates will have excellent verbal and written communication skills, a friendly tone, and a strong team ethic. Ability to multitask, prioritize, manage time effectively, and possess good technical and IT skills, especially with databases and spreadsheets, are essential. Attention to detail is also important.
Benefits
You will receive a competitive annual salary between £25,000 and £27,000, depending on experience, along with:
* 32 days of annual leave, increasing each year, with the option to buy 10 additional days
* Free on-site parking
* Flexible working hours
* Life insurance of £30,000 after the qualifying period
* Employee assistance program
* Cycle-to-work scheme
* Career progression and development opportunities
Note: If you are not a passport holder of the country where the vacancy is located, you may need a work permit. Please check our blog for more information. Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button.
Created on 23/05/2025 by TN United Kingdom
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