A family-run IT Support company is looking for an IT Support Apprentice to join their friendly team.
The 1st Line IT Support Technician serves as the initial point of contact for clients, providing technical assistance and resolving basic IT issues. This role is critical for maintaining smooth IT operations and ensuring customer satisfaction.
Duties
Helpdesk Support:
1. Handle incoming tickets via phone and email, providing effective solutions to customer issues.
2. Escalate unresolved issues to Tier 2 support when necessary.
Monitoring & Maintenance:
3. Monitor cloud and onsite backups, ensuring successful completion and resolving errors.
4. Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures.
5. Check SentinelOne EDR for threats and escalate any alerts.
System Administration:
6. Basic troubleshooting of Windows OS and Microsoft products.
7. Assist with Active Directory tasks such as user account setup and password resets.
Customer Interaction:
8. Deliver professional and courteous support at all times.
9. Communicate clearly and effectively, both verbally and in writing.
About you
To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of £20, per year.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
10. Proficiency in Windows and Microsoft .
11. Knowledge of Microsoft Server and Active Directory.
12. Logical problem-solving approach and ability to work independently or as part of a team.
13. Strong communication skills.
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.