Job Title: Staffing Operations Manager: Events and Hospitality
Salary: Up to £45,000 + bonus
Location: London
The Role
We are working with a fast‑growing events and concessions business seeking a Staffing Operations Manager to lead and scale their national casual workforce. This is a hands‑on, people‑focused role where you’ll oversee recruitment, scheduling, training, and performance of large event teams, ensuring smooth delivery across high‑profile venues and peak trading periods.
Key Responsibilities
- Lead national staffing operations across multiple venues and events
- Oversee high‑volume recruitment, onboarding, and training of casual staff
- Manage and develop a team of Staffing Managers
- Collaborate with operations and logistics teams to meet staffing needs
- Monitor performance, engagement, and retention across the workforce
- Manage staffing budgets, payroll accuracy, and agency usage
- Ensure compliance, health and safety, and onboarding standards
About You
- Proven experience managing large casual or event staffing teams
- Strong leadership experience managing full‑time and seasonal staff
- Background in high‑volume recruitment within events or hospitality
- Excellent organisational and stakeholder management skills
- Hands‑on, proactive, and thrives in a fast‑paced environment
- Strong understanding of compliance, payroll, and staffing processes
What You’ll Bring
- A people‑first mindset with a passion for team development
- A hands‑on, lead‑from‑the‑front approach
- Strong problem‑solving and operational thinking
- Flexibility to work weekends, events, and peak seasons
