Job summary * Taurus Healthcare are advertising this position on behalf of Mortimer Medical Practice* Are you an enthusiastic individual looking to join a friendly, forward-thinking GP practice? Would you like to work within a supportive team in beautiful rural North Herefordshire? Our three-site practice serves over 8,900 patients, with our main surgery based in the village of Kingsland, and two satellite surgeries in Leintwardine and Orleton. We are expanding our team and are seeking a motivated Deputy Prescription Clerk & Counter Assistant to provide vital support in managing prescription requests and assisting patients. This role is ideal for someone who enjoys working face-to-face with the public and delivering excellent customer service. No prior experience is necessary we provide full training: Prescription Clerk training with a recognised external provider Medical Terminology course opportunities Medication cassetting training alongside a qualified dispenser If youre eager to develop new skills and become an integral part of our team, we would love to hear from you! * This role is for 25 hours per week* * Location - Kingsland & Leintwardine Surgeries * * Closing date - Monday 15th September 2025* For informal enquiries please contact either Fiona Harper (Practice manager)fiona.harper3@nhs.neton 01568 702000, or Sandra Parry (Dispensary Managing Supervisor)Sandra.Parry3@nhs.neton 01568 708214 Main duties of the job The following outline the key responsibilities of the Dispensary Clerk role. On occasion, you may be asked to carry out other duties within your competencies, depending on operational needs such as workload and staffing. Main Duties: Managing prescription requests Generating repeat prescriptions Communicating with patients regarding prescription enquiries Undertaking advance ordering and monthly endorsement of prescriptions Cassetting medications Training and Development: Where necessary, full training will be provided through a recognised external provider. This training will equip you with the knowledge and skills required to become an integral part of the dispensary team. In addition, there may be opportunities to enrol on a Medical Terminology training course to further support your development in the role. About us The Mortimer Medical Practice is a three-site practice serving just over 8,900 patients. Our main surgery is in the village of Kingsland, with two satellite surgeries in Leintwardine and Orleton. We are currently expanding our team to provide additional support to our Prescription Clerk and reception counter. Our clinical team includes three GP partners and four salaried GPs. As a dispensing practice, we operate a dispensary at each site. Our dispensing team comprises two NVQ Level 3 qualified dispensers and five NVQ Level 2 dispensing assistants. We are a recognised training practice and actively encourage NVQ qualifications. Supporting the clinical teams is a dedicated team of administrative and reception staff overseen by our Practice Manager. We are also a proactive training site, welcoming GP registrars, student nurses, dispensing apprentices, as well as business and administration apprentices. Taurus Healthcare Ltd is advertising this position on behalf of Mortimer Medical Practice. This means that Mortimer Medical Practice is the employing organisation and will make the final decision on appointing candidates. Taurus Healthcare Ltd, on behalf of Mortimer Medical Practice, will collate all relevant information for the purpose of the recruitment and pre-employment check process. This information will then be securely transferred to Mortimer Medical Practice. Job description Job responsibilities Job Description Primary Responsibilities Support patients at the counter Managing prescription requests Generating repeat prescriptions Assisting patients with prescription enquiries Undertaking advance ordering and monthly endorsement of prescriptions Cassette medication Occasionally, you may be required to undertake other tasks within your competencies depending on workload and staffing. * A Job Overview & Person Specification is attached to this advert* Job description Job responsibilities Job Description Primary Responsibilities Support patients at the counter Managing prescription requests Generating repeat prescriptions Assisting patients with prescription enquiries Undertaking advance ordering and monthly endorsement of prescriptions Cassette medication Occasionally, you may be required to undertake other tasks within your competencies depending on workload and staffing. * A Job Overview & Person Specification is attached to this advert* Person Specification Personal Qualities and Attributes Essential Organised, friendly, approachable, polite and empathetic. Flexible approach to working, to cover for annual leave and sickness. Adaptable and comfortable dealing with changing priorities and be a team player. Smart, professional appearance. Qualifications Essential English and Maths GCSE, grade C or equivalent. Good numeracy, literacy and IT skills. Good customer Service Skills. Clean driving licence. Skills Essential Excellent communication skills verbal and written. IT skills computer and keyboard literate. Good time management. Ability to prioritise work load. Desirable Familiar with Primary Care IT systems. Person Specification Personal Qualities and Attributes Essential Organised, friendly, approachable, polite and empathetic. Flexible approach to working, to cover for annual leave and sickness. Adaptable and comfortable dealing with changing priorities and be a team player. Smart, professional appearance. Qualifications Essential English and Maths GCSE, grade C or equivalent. Good numeracy, literacy and IT skills. Good customer Service Skills. Clean driving licence. Skills Essential Excellent communication skills verbal and written. IT skills computer and keyboard literate. Good time management. Ability to prioritise work load. Desirable Familiar with Primary Care IT systems. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Taurus Healthcare Limited Address Mortimer Medical Practice Kingsland Leominster Herefordshire HR6 9QL Employer's website